Shipping Policy

  • Daily Order Cutoff: Orders placed before 4:00 PM EDT on business days are processed the same day. Orders submitted after this time will begin processing on the following business day.
  • Processing Time: 0–2 business days (Monday–Friday). Processing may take slightly longer during peak seasons or high-volume periods.
  • Estimated Delivery: 6–9 business days (Monday–Friday). Delivery times may vary due to factors such as weather, carrier delays, or other unforeseen circumstances.
  • Shipping Fees: We offer free shipping on all orders delivered within the United States.

Order Processing & Shipping
Once your order is successfully placed, you will receive a confirmation email with your purchase details. Orders are prepared and dispatched within 0–2 business days. After shipment, a tracking email will be sent so you can monitor your package’s journey.

After dispatch, delivery takes 6–9 business days. Please note that transit times may vary depending on the destination, shipping carrier, and operational conditions.

Shipping Partners
We work with trusted carriers including UPS, FedEx, and USPS to ensure reliable delivery. Tracking information is provided through the selected carrier. Delivery estimates are approximate and may vary based on service routes and conditions.

Shipping Delays
If your order has not arrived within the estimated timeframe, please allow up to two additional business days and check your tracking information for updates. If your package is still not received, contact us with your order number so we can assist you further.

Order Cancellations
To request a cancellation, please email us at info@palo-picks.com as soon as possible. Orders may be canceled prior to processing or shipment. Once an order has been processed or shipped, cancellations are no longer possible. In such cases, return instructions must be followed after delivery.

Damaged or Wrong Items
If you receive a damaged or wrong item, please contact us at info@palo-picks.com and include clear photos of the item and packaging. Our team will review the matter promptly and provide the appropriate resolution.

Get In Touch

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT

Email: info@palo-picks.com
Phone Number: +19787185591

Store Name: Palo Picks

Company Name: PLN ECOM LTD

Company Number: 15952470

Company Address:
86-90 Paul Street
London EC2A 4NE
United Kingdom